Acceptance of Terms:
By using this website, creating an account, subscribing to our marketing platforms, or purchasing products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We reserve the right to update or amend these terms at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of those changes.

Account Registration: When registering an account on our website, you agree to:

• Provide accurate, current, and complete information

• Keep your login credentials secure and confidential

• Accept responsibility for all activities conducted under your account

• Notify us immediately of any unauthorized use of your account

• We reserve the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.

WhatsApp Group Terms: By joining our WhatsApp group, you agree to the following:

• The group is intended strictly for sales, updates, announcements, and promotional marketing related to our store

• Only administrators are permitted to send messages within the group

• Members may not use the group for spam, promotions, or unrelated communication

• Your participation in the group is voluntary and you may leave the group at any time

• We reserve the right to remove members who violate these terms or misuse the platform

Product Purchase and Payment: By placing an order on our website, you agree that:

• All purchases are subject to product availability

• Product descriptions, pricing, and images may change without notice

• You are responsible for ensuring that the products ordered are suitable for your intended use

• Orders will only be processed once payment has been successfully received and verified.

Payment & Billing Terms: We accept approved payment methods listed on our website.

• By making a purchase, you agree that:

• All billing information provided is accurate and complete

• You are authorized to use the selected payment method

• Payments must be made in full before orders are dispatched

• Prices displayed on the website are subject to change without prior notice

• In the event of payment failure, fraud suspicion, or unauthorized transactions, we reserve the right to cancel or suspend the order.

Shipping and Delivery: We aim to process and dispatch orders within reasonable timeframes; however, delivery times may vary depending on location, courier services, and external factors beyond our control.

• Please note:

  • Shipping costs are calculated at checkout where applicable

  • Customers are responsible for providing accurate delivery information

  • We are not liable for delays caused by courier companies, weather conditions, strikes, or other unforeseen circumstances

  • Risk in the products passes to the customer upon delivery

Return and Refund Policy:

• All sales are final.

• Due to the nature of our products, we do not offer returns, exchanges, or refunds.

• Please ensure that you review product information carefully before making a purchase.

Informational Purposes Only:

• The information provided on this website, product packaging, social media platforms, marketing materials, and related content is for informational and educational purposes only.

• Our products and statements do not diagnose, treat, cure, or prevent any medical condition or disease. Nothing on this website should be interpreted as medical advice or as a substitute for professional healthcare guidance.

• Always consult a qualified healthcare professional before using any herbal products, essential oils, supplements, or wellness products.

User Responsibility: By purchasing or using our products, you acknowledge and agree that:

• You are using the products responsibly and intentionally

• You will seek professional medical advice before using herbal products or products containing essential oils

• You will not use or consume herbal products if you are pregnant, lactating, have a medical condition, or are taking medication without consulting a healthcare professional

• Products must be kept out of the reach of children

• You accept full responsibility for the proper and safe use of all products purchased

• Wxnderlust shall not be held liable for misuse, allergic reactions, negligence, or adverse effects resulting from improper use of our products.

Collection of Personal Information: In accordance with the Protection of Personal Information Act (POPIA) of South Africa, we are committed to protecting your privacy and personal information.

• We may collect personal information through:

  • Account registration

  • Product purchases and order processing

  • Website browsing and interactions

  • Product reviews and testimonials

  • Email subscriptions and marketing forms

  • WhatsApp group participation

  • Social media engagement and interactions

• Information collected may include:

  • Full name

  • Contact information

  • Delivery and billing address

  • Email address

  • Payment-related information

  • Order history

  • Social media interactions and reviews

Use of Personal Information: Your information may be used to:

• Process and deliver orders

• Provide customer support

• Improve our products, website, and customer experience

• Send marketing, promotional, and sales communications

• Share updates regarding products, services, and offers

• Manage website accounts and security

• Comply with legal and regulatory obligations

• We do not sell personal information to third parties.

Storage & Protection of Information:

• We take reasonable technical and organizational measures to securely store and protect personal information against unauthorized access, misuse, loss, or disclosure.

• While we strive to maintain secure systems, no online platform can guarantee complete security, and users acknowledge this risk when using our website and services.

Marketing Communications: By creating an account, subscribing to our communications, joining our WhatsApp group, or engaging with our social platforms, you consent to receiving marketing and promotional communications from us.

• You may opt out of marketing communications at any time by:

• Unsubscribing from emails

• Leaving the WhatsApp group

• Contacting us directly

Reviews, Testimonials & Promotional Use: By submitting product reviews, testimonials, feedback, comments, photos, or social media tags related to our brand, you grant us permission to:

• Repost and share your reviews or testimonials

• Use submitted content for promotional and marketing purposes

• Display reviews on our website, social media platforms, advertisements, and marketing materials

• We reserve the right to edit or remove inappropriate, offensive, or misleading content.

Third-Party Platforms: Our website and social media platforms may contain links to third-party services or platforms. We are not responsible for the privacy practices, policies, or content of external websites or services.

Limitation of Liability: Wxnderlust shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use or misuse of products

• Reliance on information provided on the website

• Delays or disruptions in website services

• Unauthorized access to personal information

• Errors, inaccuracies, or omissions on the website

• Use of our website and products is entirely at your own risk.

Contact Us: If you have any questions regarding these Terms & Conditions, Disclaimer, or Privacy Policy, please contact us via email sales@wxnderlust.co.za